Additional Service Plans
CUSTOMER CHOICE IS A CORE VALUE AT NEW CANAAN OIL
New Canaan Oil will provide the services described below at an additional cost in addition to either the Basic or Expanded service plan. Any of the following must accompany an oil heat service plain.
- Up to $100,000 of clean-up protection from an underground tank accidental release.
- Up to $50,000 of clean-up protection from an aboveground tank accidental release.
- $1,500 tank replacement limit with proactive tank replacement for aboveground tanks when recommended.
- Protects both the lines and tank.
- Transferable to an eligible new homeowner.
Please call for more details.
All controls, fuel supply, and burner replacement parts on your oil-fired water heater are covered as outlined in the heating service plan in effect on your heating unit either basic or expanded. (Allowance of $100.00 toward tank replacement with expanded coverage only)
Combined with either the Basic Plan or Expanded Plan.
Parts covered include: Aquastat, Local Piping, Circulator, Relief Valve, Check Valve, Thermostat, Drains and Valves, Zone Valve. (Allowance of $100.00 toward tank replacement with expanded coverage only)
Combined with the Expanded Plan ONLY.
Parts covered include: Electric elements, High limit, Thermostats, Relief valve.
Combined with either the Basic Plan or Expanded Plan.
Parts covered include: Air switch, Cells, Power pack and wiring. Cells will be cleaned once a year. (Swapping dirty cells for clean ones may be done instead of on-site cell cleaning.) Additional cleanings by homeowner are required.
Combined with either the Basic Plan or Expanded Plan.
Brush assembly, Nozzle, Float valve, Saddle valve, Relay, Humidistat, Motor, Water pad. Clean and adjust unit at tune-up. Additional cleanings by owner may be required.
Combined with either the Basic Plan or Expanded Plan.
- One annual check of the antifreeze
This is a check only and does not cover labor or materials to restore antifreeze to acceptable levels.
- This agreement is available only to residential customers purchasing fuel oil on our automatic degree-day delivery system who are not delinquent on any bills/payment plans including the cost of this agreement.
- New Canaan Oil reserves the right to inspect and approve the system before coverage is issued. Any repairs required to initially put the equipment in acceptable condition will be charged at prevailing rates.
- This agreement and any options shall be in effect for 12 months and will be automatically renewed at prevailing rates. Either party may cancel coverage by written notice to the other party. NO REFUND OR PRORATING WILL BE ISSUED AFTER 30 DAYS OF RENEWAL DATE OR IF SERVICE OR PARTS HAVE BEEN PROVIDED SINCE ISSUANCE.
- Damage and repairs not included:
- This agreement does not include damage or repairs due to water, floods, fire, freezing, storms, power outages or surges, strikes, embargoes, vandalism or any other cause beyond the control of New Canaan Oil.
- Concealed or buried parts, pipes, wiring or underground oil lines must be made accessible before repairs will be made.
- New Canaan Oil shall not be held responsible for consequential damage.
- No equipment or parts other than as specifically described in the various coverages shall be included.
- Labor will be charged at normal daytime rates for non-emergency service calls performed outside normal business hours. Parts normally covered will still be covered.
- Basic Heating Plan does not cover any part of the system that contains or conveys water.
- Obsolete equipment or parts not readily available from normal sources of supply are not included.
- No plan includes replacement of: combustion chambers, boilers, air handlers, water heater tanks, anode rods in water heaters, radiators, convectors, condenser replacement, domestic hot water coils, programmable thermostats or sensors, draft inducers and power venters, duct repairs, repairs to radiant systems, steam condensate or feed pumps, flushing of steam system and returns, repairs of refrigerant leaks and replacement of refrigerant in accordance with EPA protocols.
- SERVCO OIL/NEW CANAAN OIL WILL NEITHER DISTURB NOR REMOVE ANY SUBSTANCE WHICH, IN THE OPINION OF OUR TECHNICIANS OR MANAGERS, CONTAINS ASBESTOS. IT IS THE RESPONSIBILITY OF THE PROPERTY OWNER TO REMOVE THIS MATERIAL PRIOR TO SERVCO OIL/NEW CANAAN OIL PERFORMING ANY WORK.
- There are no promises, terms, conditions or obligations not herein written that are part of this agreement.
- Preventive services and tune-up of the equipment will be provided once a year under most plans. Annual service will be provided only by appointment during normal business hours. It is your responsibility to contact us to arrange an appointment for this service. There will be no credit issued for service not scheduled or carried over to the following year.
- There are certain items which are considered homeowner responsibilities, including but not limited to: flushing low water cutoff, turning on switches and replacing fuses, or resetting circuit breakers and properly adjusting thermostats and sub base controls.
- Periodic replacement or cleaning of air filters is considered a normal owner responsibility. No plan covers service calls for the replacement of plugged or dirty air filters. No service plan covers the cost of repairs for any damage caused by a unit running with restricted airflow caused by plugged filters.
- For the purpose of this agreement normal business hours shall be Monday through Friday, excluding holidays, from 8 a.m. until 4:30 p.m. Calls received after 4 p.m., requesting same day service shall be considered after-hours calls.
- In the case of multiple units of the same type on the same property (such as multiple air handlers, humidifiers, air cleaners, etc.), if coverage is obtained on one unit, coverage must be obtained on all units of the same type. This will prevent possible misunderstandings that could arise over which unit is covered.
- At the time of the annual service and cleaning, we will clean the smoke pipe and the base of the chimney. Any cleaning, repairs or replacement of masonry or metal chimneys is not included in any service plan. For the purpose of this agreement the chimney is considered to start where the single wall galvanized 26 GA. Smoke pipe meets the chimney.
- No plan includes removal of, or repairs to, or resulting from water in the oil tank, or frozen oil lines.
- No plan includes replacement of antifreeze, or repair of damage caused by a lack of antifreeze in a heating system. (An annual checkup is available in the additional services section.) Improper maintenance of antifreeze can cause significant damage to boilers, coils, radiators and related piping and fixtures; there are no provisions in any plan that cover repairs for problems relating to or resulting from improperly maintained antifreeze.
- An after-hours call is considered an emergency only if it cannot be postponed until normal business hours without causing a safety or property damaging situation.