Propane Service Plans

New Canaan Oil Truck

Propane Service Plans

Service Contract Bundle Discount

Combine any Propane Service Plan with a New Canaan Basic or Expanded Oil Heat Service Plan and receive a $50 discount credit on the combined price.

Terms, Conditions, & Exclusions

  1. This agreement is available only to residential customers purchasing fuel oil on our automatic degree-day delivery system who are not delinquent on any bills/payment plans including the cost of this agreement.
  2. New Canaan Oil reserves the right to inspect and approve the system before coverage is issued. Any repairs required to initially put the equipment in acceptable condition will be charged at prevailing rates.
  3. This agreement and any options shall be in effect for 12 months and will be automatically renewed at prevailing rates. Either party may cancel coverage by written notice to the other party. NO REFUND OR PRORATING WILL BE ISSUED AFTER 30 DAYS OF RENEWAL DATE OR IF SERVICE OR PARTS HAVE BEEN PROVIDED SINCE ISSUANCE.
  4. Damage and repairs not included:
    • This agreement does not include damage or repairs due to water, floods, fire, freezing, storms, power outages or surges, strikes, embargoes, vandalism or any other cause beyond the control of New Canaan Oil.
    • Concealed or buried parts, pipes, wiring or underground oil lines must be made accessible before repairs will be made.
    • New Canaan Oil shall not be held responsible for consequential damage.
    • No equipment or parts other than as specifically described in the various coverages shall be included.
    • Labor will be charged at normal daytime rates for non-emergency service calls performed outside normal business hours. Parts normally covered will still be covered.
    • Basic Heating Plan does not cover any part of the system that contains or conveys water.
    • Obsolete equipment or parts not readily available from normal sources of supply are not included.
    • No plan includes replacement of: combustion chambers, boilers, air handlers, water heater tanks, anode rods in water heaters, radiators, convectors, condenser replacement, domestic hot water coils, programmable thermostats or sensors, draft inducers and power venters, duct repairs, repairs to radiant systems, steam condensate or feed pumps, flushing of steam system and returns, repairs of refrigerant leaks and replacement of refrigerant in accordance with EPA protocols.
    • SERVCO OIL/NEW CANAAN OIL WILL NEITHER DISTURB NOR REMOVE ANY SUBSTANCE WHICH, IN THE OPINION OF OUR TECHNICIANS OR MANAGERS, CONTAINS ASBESTOS. IT IS THE RESPONSIBILITY OF THE PROPERTY OWNER TO REMOVE THIS MATERIAL PRIOR TO SERVCO OIL/NEW CANAAN OIL PERFORMING ANY WORK.
  5. There are no promises, terms, conditions or obligations not herein written that are part of this agreement.
  6. Preventive services and tune-up of the equipment will be provided once a year under most plans. Annual service will be provided only by appointment during normal business hours. It is your responsibility to contact us to arrange an appointment for this service. There will be no credit issued for service not scheduled or carried over to the following year.
  7. There are certain items which are considered homeowner responsibilities, including but not limited to: flushing low water cutoff, turning on switches and replacing fuses, or resetting circuit breakers and properly adjusting thermostats and sub base controls.
  8. Periodic replacement or cleaning of air filters is considered a normal owner responsibility. No plan covers service calls for the replacement of plugged or dirty air filters. No service plan covers the cost of repairs for any damage caused by a unit running with restricted airflow caused by plugged filters.
  9. For the purpose of this agreement normal business hours shall be Monday through Friday, excluding holidays, from 8 a.m. until 4:30 p.m. Calls received after 4 p.m., requesting same day service shall be considered after-hours calls.
  10. In the case of multiple units of the same type on the same property (such as multiple air handlers, humidifiers, air cleaners, etc.), if coverage is obtained on one unit, coverage must be obtained on all units of the same type. This will prevent possible misunderstandings that could arise over which unit is covered.
  11. At the time of the annual service and cleaning, we will clean the smoke pipe and the base of the chimney. Any cleaning, repairs or replacement of masonry or metal chimneys is not included in any service plan. For the purpose of this agreement the chimney is considered to start where the single wall galvanized 26 GA. Smoke pipe meets the chimney.
  12. No plan includes removal of, or repairs to, or resulting from water in the oil tank, or frozen oil lines.
  13. No plan includes replacement of antifreeze, or repair of damage caused by a lack of antifreeze in a heating system. (An annual checkup is available in the additional services section.) Improper maintenance of antifreeze can cause significant damage to boilers, coils, radiators and related piping and fixtures; there are no provisions in any plan that cover repairs for problems relating to or resulting from improperly maintained antifreeze.
  14. An after-hours call is considered an emergency only if it cannot be postponed until normal business hours without causing a safety or property damaging situation.

Warm Air Furnace & Hot Water Boilers

$189/YEAR

New Canaan Oil will perform an Annual Tune-up and Test to keep your system operating at peak performance. The Annual Tune-up includes:

  • Testing of Safety & Operating Controls
  • Inspection of the Heat Exchanger
  • Burner Cleaning
  • Blower Wheel Cleaning
  • Pilot Assembly Inspection & Cleaning
  • Gas Valve Test
  • Gas Pressure Test
  • Exhaust & Intake Vent Inspection
  • Draft Inducer Cleaning
  • Carbon Monoxide Test

Discount on Service Repairs

15% discount on repairs to the covered unit either at the time of the Tune-Up, or required during the term of this plan. Standard 1” air filters are included for warm air units. No other repair part or labor is covered under the scope of this agreement.

Priority Service & Scheduling

Priority Service scheduling should your system require service during normal business hours, or a next morning appointment on the next business day for non-emergency work.

Emergency No Heat Response

Emergency no heat response to your call for no heat. 15% repair discount also applies to after-hours parts and labor rates. Plan applies only to no heat outages and does not include no hot water.

Emergency Service Response

Emergency Service response 24 hours a day, 365 days a year for gas odors, gas leaks, or unsafe conditions, including a 15% discount on applicable charges.

Pool Heaters

$189/YEAR

NEW CANAAN OIL will perform an Annual Tune-up and Test which must be scheduled at the time of the heating system tune-up, if applicable. Plan includes a 15% discount on service parts and labor if required during the plan year.

Water Heaters

Propane Water Heaters
$69/YEAR

NEW CANAAN OIL will perform an Annual Tune-up and Test which must be scheduled at the time of the heating system tune-up, if applicable. Plan includes a 15% discount on service parts and labor if required during the plan year.

Propane Tankless Water Heaters
$179/YEAR

NEW CANAAN OIL will perform an Annual Tune-up and Test which must be scheduled at the time of the heating system tune-up, if applicable. Plan includes a 15% discount on service parts and labor if required during the plan year.

Gas Fireplace/Log Set

$89/YEAR

NEW CANAAN OIL will perform an Annual Tune-up and Test which must be scheduled at the time of the heating system tune-up, if applicable. Plan includes a 15% discount on service parts and labor if required during the plan year.

Underground Tank Cathodic Testing

$125/Tank up to 500 Gallons
$175/1000 Gallon Tank

New Canaan Oil will test the corrosion protection performance on cathodically protected underground tanks. Periodic testing every one to three years is recommended.

Gas Leak Check

$129/YEAR

Under certain circumstances we must perform a gas leak check to verify that a system does not have any leaks. This test is required if there has been any interruption in service, the gas has been turned off, if a leak is suspected, or for other reasons. If you are a Service Plan customer on automatic delivery and there has been no alteration of your piping system, there will be no charge for a gas leak check. If your piping system has been altered the gas leak check charge will be discounted $60.